Operations Manager

We’re looking for an Operations Manager to keep New Territory sharp, efficient and on-track. You’ll be the engine room of the studio: managing projects, people, schedules, budgets and billing so our team can focus on what they do best — world-class design and development.

We are based in Ponsonby, Auckland, New Zealand with a satelite office in Melbourne, VIC, Australia.
The role must be fulfiled in Auckland with hybrid working options.

Plan and oversee projects from start to finish: setting timelines, allocating resources and keeping tasks on track.

Manage client relationships and act as a key point of contact throughout projects.

Monitor budgets and ensure projects are delivered on time and within scope.

Manage monthly invoicing and work with our bookkeeper and accountants to hit financial targets.

Refine and improve operational processes across Notion, Streamtime, Float, Xero and Excel.

Anticipate issues before they arise and keep projects running smoothly.

Track utilisation, efficiency and performance metrics to drive continuous improvement.

Proven experience in operations or project management, ideally in a creative or digital studio.

Exceptional organisational skills and attention to detail.

A data-driven mindset with confidence in tools and numbers.

Hustle and resilience: thrives in a fast, flexible, hybrid studio.

A collaborative approach with the confidence to hold the line when needed.

New Territory Studio is a globally operating digital design studio that specialises in purposeful design, goal-oriented development, and dependable growth. We are committed to providing data-driven strategies across marketing, feature updates, and customer experiences to ensure maximum growth potential for our clients.

Salary will be determined by skill and experience level.

Please submit your cover letter, and any other relevant materials to [email protected] explaining your interest in the position and your relevant experience and skills with the subject line "Operations Manager - [Your Name]". We will review applications on a rolling basis and contact the shortlisted candidates for further steps.